Luxury Casino Privacy Policy

At Luxury Casino, we are committed to protecting the personal information you share with us when you register, deposit, play, or withdraw funds through our platform. This Privacy Policy explains how we collect, use, store, and safeguard your data when you access Luxury Online Casino via desktop or through the Luxury casino app. Luxury Casino is operated by Apollo Entertainment Limited (C45483), registered at 8 Villa Seminia, Suite 2, Sir Temi Zammit Avenue, Ta' Xbiex XBX 1011, Malta, and is part of the Casino Rewards network. We operate under an Internet Gaming Operator licence issued by the Alcohol and Gaming Commission of Ontario (AGCO), pursuant to an agreement with iGaming Ontario, and we serve players physically located within the province of Ontario, Canada.

Information We Collect

When you complete Luxury casino login procedures, register an account, or use our services, we collect various categories of personal data to verify your identity, process transactions, and comply with our regulatory obligations under Ontario law.

• We collect registration details such as your name, date of birth, address, email, and phone number when you complete your Luxury register process
• We gather financial information related to your Luxury deposit and Luxury withdrawal transactions, including payment card details, e-wallet identifiers, and bank account information
• We record your gaming activity, including bets placed on Luxury slots, live dealer tables, and other Luxury live casino games
• We track technical data such as IP address, device type, browser information, and geolocation data to confirm you are playing from within Ontario
• We store communications you send us through live chat or email support
• We keep records of bonus activity, including any Luxury casino bonus, Luxury free spins, or Luxury bonus code redemptions

Why We Use Location Verification

Because our licence restricts play to Ontario residents physically present in the province, we use geolocation technology every time you log in or place a wager. If we detect that you are attempting to access Luxury Casino from outside Ontario, or that you are using a VPN or any IP-augmenting software, we reserve the right to suspend your account and confiscate any related winnings. We collect this location data specifically to comply with our AGCO licence and to protect the integrity of our platform.

How We Use Your Information

We use the personal data we collect for a number of legitimate purposes connected to operating Luxury Casino responsibly and lawfully.

• We use your data to verify your identity and confirm you meet the minimum age requirement of 19
• We process your deposits and withdrawals through methods such as Visa, Mastercard, Interac, e-wallets, and Direct Bank Transfer
• We personalize your experience, including tailoring promotions like the Luxury casino no deposit bonus or ongoing Luxury promo code offers
• We manage your participation in our Casino Rewards VIP loyalty programme, including tracking your points and status level
• We monitor gameplay patterns to detect irregular play, fraud, or violations of our terms
• We communicate with you about account activity, promotions, and customer support matters
• We maintain records to meet our anti-money laundering and regulatory reporting obligations to iGaming Ontario

Cookies and Tracking Technologies

We use cookies and similar technologies across our website and the Luxury casino app to improve functionality, remember your preferences, and analyze how you interact with our games. Cookies also help us keep you securely logged in during your Luxury login sessions and allow us to serve relevant content, including updates on new Luxury slots or promotional offers. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit some features of our services.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share information with trusted partners where necessary to operate Luxury Casino effectively.

• We share data with payment processors to complete your Luxury deposit and withdrawal requests
• We work with game providers such as Pragmatic Play, Evolution Gaming, and Games Global, who may receive limited gameplay data to deliver games correctly
• We disclose information to regulatory authorities, including AGCO and iGaming Ontario, when legally required
• We may share data with fraud prevention and identity verification services
• We provide information to other brands within the Casino Rewards network when you use our Global Account, which links your sub-accounts and shares responsible-gaming settings, deposit limits, and loss limits across Apollo-managed brands in Ontario

Data Security

We employ industry-standard security measures, including encryption and secure servers, to protect the personal and financial information you provide to us. While we take every reasonable step to safeguard your data, no method of electronic transmission or storage is completely secure, and we encourage you to use strong passwords and avoid sharing your Luxury login credentials with anyone.

Data Retention

We retain your personal information for as long as your account remains active and for a period afterward as required by Ontario regulatory obligations, anti-money laundering laws, and dispute resolution purposes. If you close your account, we may still retain certain records related to your transaction history and any unresolved complaints.

Your Rights

We recognize that you have rights regarding the personal data we hold about you, and we are committed to respecting these rights wherever applicable under Ontario and Canadian law.

• You may request access to the personal information we hold about you
• You may ask us to correct inaccurate or incomplete data
• You may request that we delete certain information, subject to our legal retention obligations
• You may object to certain uses of your data, including marketing communications
• You may withdraw consent for optional data processing at any time by contacting our support team

Responsible Gaming and Data Protection

Our commitment to protecting your privacy extends to our responsible gaming tools. When you set deposit limits, loss limits, or self-exclusion preferences, we store this information securely and apply it consistently across your Global Account, ensuring your responsible-gaming choices are respected across all linked Apollo-managed brands.

International Data Transfers

Because we operate as part of a global network, some of your data may be processed outside Ontario or Canada by trusted service providers. Where this occurs, we take appropriate steps to ensure your data continues to receive an adequate level of protection consistent with this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of Luxury Casino after any changes indicates your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise any of your privacy rights, please reach out to our support team. You can contact us via live chat, available 24/7, or by email at support@crhelpdesk.com. For unresolved complaints, please write to complaints@crhelpdesk.com, and for payment-related privacy concerns, contact banking@casinorewards.com. We aim to respond to all email inquiries within 48 hours.