Responsible Gaming at Luxury

At Luxury Casino, we want every visit to be enjoyable, safe, and firmly within your control. We are committed to promoting responsible gaming across all of our services, and we have built a range of tools, policies, and support resources to help you play in a way that stays fun. This page explains how we approach player protection, what tools we make available, and where you can turn if you feel that your gaming habits need attention.

Our Commitment to Responsible Gaming

We operate Luxury Casino under a licence issued by the Alcohol and Gaming Commission of Ontario (AGCO), and we conduct our Internet Gaming operations pursuant to an agreement with iGaming Ontario. As part of this regulatory framework, we are required to maintain robust responsible gaming standards, and we take this obligation seriously. We believe that gambling should always remain entertainment, never a source of financial or emotional harm, and we design our platform with this principle in mind.

We only accept players who are physically located within the province of Ontario, Canada, and who are at least 19 years of age. We verify age and identity during registration and before processing withdrawals, and we reserve the right to request additional documentation at any time. We do not knowingly allow anyone under the legal age to register an account, deposit funds, or access our games.

Location and Access Restrictions

Because our licence is tied to Ontario, we require that all wagering take place while you are physically inside the province. If we detect wagering activity from outside Ontario, we will void any winnings and suspend the account involved. We also prohibit the use of VPNs or any IP-augmenting software intended to disguise your location, and any funds gained through such methods will be confiscated. We monitor account activity to help enforce these restrictions and to protect the integrity of our licensed operation.

Tools We Offer to Help You Stay in Control

We provide a set of practical tools designed to help you manage your time and spending while enjoying Luxury slots, our live casino tables, and other games on offer. You can access these settings through your account dashboard after Luxury Casino login, and our support team is available to guide you through the process if needed.

We allow you to set daily, weekly, or monthly deposit limits so your spending never exceeds what you have planned.
We offer loss limits that restrict the amount you can lose over a chosen period.
We provide wagering limits to help you control how much you stake across sessions.
We support time-out periods, allowing you to step away from your account for a set number of days or weeks.
We enable self-exclusion, which allows you to close your account for an extended period or permanently.
We can send reality check reminders during play so you remain aware of the time you have spent gaming.

Once a limit is set, we apply it immediately, and any request to increase a limit takes effect only after a cooling-off period, in line with responsible gaming best practice. If you wish to lower a limit, we process this without delay, because we always prioritise player protection over convenience. We also encourage players to review the terms of any promotion, including our Luxury Casino bonus offers, so that wagering activity always remains within comfortable limits.

Our Global Account and Shared Protections

We operate as part of the Casino Rewards network, and every player who holds a Global Account across Apollo-managed brands in Ontario benefits from shared responsible-gaming settings. This means that when you set a deposit limit, loss limit, or self-exclusion period with us, we apply those same protections across every linked sub-account you hold. We built this system so that responsible gaming controls cannot be bypassed simply by moving between brands within our network, giving you a more consistent and reliable safety net.

Our Ongoing Responsibility

We continuously review our responsible gaming policies to ensure they meet the standards expected by the AGCO and iGaming Ontario. We regularly train our support staff, update our tools, and monitor account activity for signs of harm. Whether you play Luxury slots, join our live casino tables, or explore new releases added every week, we want your experience with us to remain safe, transparent, and enjoyable at every step.

Frequently Asked Questions

What are the signs of problem gambling?

We encourage all our players to periodically reflect on their gaming habits. Some signs that gambling may be becoming a problem include spending more money or time on gaming than you originally intended, chasing losses by increasing bets or deposits to try to win back money, neglecting work, relationships, or responsibilities because of gaming, feeling anxious, irritable, or preoccupied with gambling when away from the site, and borrowing money or using funds meant for essential expenses to continue playing. If any of these signs feel familiar, we urge you to make use of our tools, reach out to our support team, or contact one of the independent organisations listed below.

How can I assess my own gambling habits?

We encourage you to periodically assess your relationship with gambling. If you are unsure whether your habits have become concerning, ask yourself whether you gamble more than you can afford, whether you have tried and failed to cut back, or whether gambling has caused stress within your household. If the answer to any of these is yes, we recommend setting limits immediately or requesting self-exclusion through your account or by contacting our support team.

Where can I find independent support organisations in Ontario?

We work alongside, and encourage players to contact, independent bodies that specialise in problem gambling support:

ConnexOntario - a free, confidential service offering information and referrals for problem gambling, available 24/7.
The Responsible Gambling Council - an organisation dedicated to problem gambling prevention and player education.
GameSense - a resource providing information on how games work and how to make informed decisions about play.

These organisations operate independently from Luxury Casino and can provide confidential guidance regardless of where you have played.

How do I contact Luxury Casino's support team?

Our customer support team is available via live chat 24/7, and we also respond to emails within 48 hours. If you need help adjusting your limits, requesting self-exclusion, or simply discussing your account, we are here for you. You can reach us using the following channels:

Live chat, available around the clock directly through the Luxury app or desktop platform.
General enquiries: support@crhelpdesk.com
Escalated complaints: complaints@crhelpdesk.com
Payment or withdrawal issues: banking@casinorewards.com

We treat every request related to responsible gaming with sensitivity and confidentiality, and our team is trained to guide you through every available option without judgement.

Content updated: September 22, 2026